Shipping FAQs

INTERNATIONAL SHIPPING:

 

We do not have control over customs and are therefore not able to be responsible fordelays that may occur. Tracking information will be made available to you as soon as it is made available to us.

 

APPROXIMATE HANDLING & SHIPPING TIMES (keep in mind weekends/public holidays):

 

  1. a) USA ~ 7 to 16 business days combined (tracking system available)
  2. b) Rest of the world ~ 7 to 21 business days (tracking system available varies)Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.

 

PROCESSING TIME VS SHIPPING TIME

 

Please note that processing time (4-6 business days) is different from shipping time andshould be added to the total delivery time. Orders generally take 4-6 business days to befully processed (checked, packed, forwarded to logistics and sent forth to the post office).After your order has been processed, our shipping company for dispatch will then pick upyour package. An email with your online tracking information will be available on ourwebsite.

 

Processing Time - in very rare instances, may take longer than the stated expected timeframe. During busy time like holidays, promotions or other instances processing time mighttake longer. We do our best to deliver as fast as possible and seek your understanding andpatience during such events.

 

CANCELLING AN ORDER

 

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.Please do drop us an email at (lexandretti@gmail.com) as soon as possible if you'd like to cancel an order that you have just made.

 

UNCLAIMED ORDERS

 

We are not responsible for any packages returned to us as refused, unclaimed, deliverable,or because of incorrect or insufficient address.If you notice an incorrect or insufficient address when receiving the confirmation email,email us back as soon as possible at (Your stores email) as a reply to your orderconfirmation email with the updated details.Once we process the order we are not able to change the address and we are not to beheld responsible for incorrect or insufficient address.

 

REFUND POLICY

 

We typically do not offer refunds on products but if you feel as if your product is damaged, please send us clear evidence through photos of your product, packaging, as well as your customer information so our team can issue a refund. 

 

 

SEPARATE PACKAGES

 

In some instances, an order may be split into different packages for any of the followingreasons:- Certain items may be on back order- Weight restrictions for regular shipping imposed by the post office- Different designers/warehouse location (we work from multiple warehouses to bring youthe best selections at affordable prices)